Shipping & Delivery
From our Hyderabad workshop to your doorstep — here's everything you need to know about how your order is crafted, packed, and delivered.
Last Updated
June 2026
01Shipping Partners
We ship domestic Indian orders through trusted logistics partners. The partner selected for your order is based on your delivery location, package size, and weight. All orders are dispatched from our workshop in Hyderabad, Telangana.
Delhivery
BlueDart
India Post
02Processing Time
Custom Cut products are made to order — your piece is crafted specifically for you once your order is confirmed. Please allow production time before your order is dispatched.
Standard Production
5–7 business days
Your piece is crafted in our Hyderabad workshop before dispatch.
Express Production
3–5 business days
Available on select items at an additional cost. Contact us at [email protected] before placing your order.
03Delivery Timelines
Once dispatched, standard delivery timelines are:
These are estimates based on typical delivery performance. Actual delivery times may vary depending on your location, season, and circumstances beyond our control (natural disasters, public holidays, carrier delays).
04Shipping Charges
Orders Above ₹999
Free Shipping
Inclusive of GST.
Orders Below ₹999
Flat ₹99
Inclusive of GST.
Shipping charges are clearly displayed at checkout before you confirm your order.
05Tracking Your Order
Once your order has been dispatched, a tracking link will be sent to you via:
- SMS to your registered mobile number.
- Email to your registered email address.
- View order status and tracking in your account at customcut.store.
If you have not received tracking details within 10 business days of placing your order, please contact us at [email protected].
06Delivery Failures & Re-attempts
If a delivery attempt fails because the provided address is incorrect, incomplete, or because the recipient is unavailable, the logistics partner will:
- Attempt delivery 2 more times (BlueDart / Delhivery).
- Leave a notification card at the delivery address.
- In most cases, hold the package at their local hub for a specified period.
A re-attempt delivery charge of ₹50 may be applicable for subsequent delivery attempts. Please ensure your delivery address is accurate and includes a reachable contact number. If an order is returned to us due to failed delivery attempts, we will contact you to arrange re-dispatch. Return shipping charges for re-shipment will be borne by the customer.
07Risk of Loss
“The risk of loss or damage to the goods passes to you upon acceptance of the delivery — that is, when the package is delivered to the address you specified. Please inspect your package carefully before accepting delivery. If the outer packaging is visibly damaged, you may refuse the delivery and notify us immediately at [email protected]. Claims for damaged items must be supported by photographic evidence as described in our Refund & Cancellation Policy.”
08International Shipping
Domestic Only — For Now
Currently, Custom Cut ships to addresses within India only. We do not offer international delivery at this time. If you are located outside India and are interested in our products, please contact us at [email protected] to discuss possible arrangements.
09Supplier Details
Registered Entity
Custom Cut (Ganesh Ind)
Workshop
Plot # 62/1 , Sy# 285, c/o Ganesh Ind, Chamunda St, Rami Reddy Nagar, Jeedimetla, Hyderabad, Telangana 500055
Shipping Queries
[email protected]Have a Shipping Question?
Our team is available for any queries about your delivery.
[email protected]